Shipping & Delivery Information
Orders for Christmas is now CLOSED as of the 20th of December. Our next dispatch date is the 9th of January.
Kenmare Select is made to order and has a four-week shelf life from when it is smoked. Fresh fish landing on a given day isn’t always 100% guaranteed but we will have it sent out ASAP and you will get an email and tracking link when it is sent.
- Prices are in Euros and all Invoices will be issued in Euros.
- We accept orders from all EU countries.
- Prices include UPS Door to Door delivery.
- Delivery charge may change due to the exact weight of your purchase.
- Prices shown are for delivery to one address.
- We will request delivery on the day you request from UPS but we cannot guarantee it. If you have specific delivery requirements, please include them in the space on the Order Form.
- It is your responsibility to make sure someone is available to take delivery at the address stated on the order. The courier (UPS) will not leave our smoked Salmon in the garden shed or at a nearby house if you are not in. Please note if no one is the stated delivery address to receive delivery, then a card will be left requesting the recipient to contact their nearest courier office. We urge our customers to contact the courier immediately to ensure prompt delivery of their Smoked Salmon. We cannot accept responsibility for delivery delays due to factors outside our control i.e. weather, airline strikes, etc.
Returns, refunds and cancellation policy
- Due to the fresh nature of our products we do not accept returns or issue refunds after an order has been shipped.
- Please contact us by phone or email to discuss any issues with your order. If you wish to cancel an order please contact us before the order ships and we will cancel the order without charge.
Ordering
- Prices shown are for delivery to one address.
- We will request delivery on the day you request from UPS but we cannot guarantee it. If you have specific delivery requirements, please include them in the space on the Order Form under Gift and Comments sections
Payment, Pricing & Promotions
- Prices are in Euros and all Invoices will be issued in Euros.
- If the country you wish to deliver to is not listed, please e-mail for quote.
- Prices include UPS door to Door delivery.
- Delivery charge may change due to the exact weight of your purchase.
Viewing Orders and Updating Account Information
- Login in to your account to view your orders and amend your account details.
- All order are shipped as soon as possible.
Credit cards
- We accept credit and debit cards from Visa and Mastercard on our secure Server.
