Shipping Offer & Delivery Information

Flat Rate Shipping Offer

When you order online with us you get:

  • A flat rate shipping offer – so you only pay flat rate shipping on 1 item & all other items ship for free (per order)
  • Express shipping direct to your door via our couriers UPS (Worldwide) & DPD (Ireland).
  • Fully trackable order at all stages of the delivery process.
  • Shipping calculated at a flat rate for the address you provide – when your flat rate has been allocated, you will not be charged for shipping any other items within that order, they will be delivered for free.

 

Delivery Information

All smoked salmon on Kenmare-Select.com is made to order at our renowned Quinlan’s Fish Smokehouse, Renard Point, Co. Kerry and has a four-week shelf life from when it is smoked. Upon receiving your order, we will process it as quickly as possible and have it sent out ASAP via express shipping – you will get an email and tracking link when it is sent.

  • Prices are in Euros and all Invoices will be issued in Euros.
  • We accept orders from Ireland, the USA and the following EU countries: France, Germany, Italy, Belgium, Netherlands, Luxembourg, Austria, Denmark, Finland, Greece, Portugal, Spain, Sweden, Malta, Czech Republic, Hungary and Poland.
  • If the country you wish to deliver to is not listed, please contact us for a quote
  • Prices include UPS Door-to-Door delivery except Ireland where DPD are our chosen courier.
  • Prices shown are for delivery to one address.
  • We will request delivery on the day you request from UPS. If you have specific delivery requirements, please include them in the space on the Order Form.
  • It is your responsibility to make sure someone is available to take delivery at the address stated on the order.
  • Please note if no one is at the stated delivery address to receive delivery, then a card will be left requesting the recipient to contact their nearest courier office. We urge our customers to contact the courier immediately to ensure prompt delivery of their Smoked Salmon. We cannot accept responsibility for delivery delays due to factors outside our control i.e. weather, airline strikes, etc.

 

Returns, refunds and cancellation policy

  • Due to the fresh nature of our products we do not accept returns or issue refunds after an order has been shipped.
  • Please contact us by phone or email to discuss any issues with your order. If you wish to cancel an order please contact us before the order ships and we will cancel the order free of charge.

Viewing Orders and Updating Account Information

  • Login in to your account to view your orders and amend your account details.
  • All orders are shipped as soon as possible.

Credit cards

  • We accept VisaCard, MasterCard and Paypal.